What shipping methods are available, and how much does it cost?
We offer free standard shipping to most countries.
We also offer a fast shipping method. However, it would cost extra money for customers. For detailed cost information, please check our Shipping Information.
Do you ship internationally?
Yes. We ship to most countries in the world. You can check the list on our Shipping
page. If you can't find your country on the shipping page, kindly drop us an email and we'll do our best to get your country covered in the near future.
How long will it take to receive my order?
- For free standard shipping, it usually takes about 7-15 days to deliver. For express (fast) shipping, it usually takes about 5-10 days to deliver.
- Processing time typically takes between 1-5 business days. Orders placed on weekends or holidays will be processed after the next 1-2 business days.
- The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It may take longer than the expected date due to an invalid address, customs clearance procedures, or other causes.
- Please check our Shipping Information to see how many days your items take for delivery as different international destinations have different delivery times.
How do I change my address once an order has been placed?
Once the items are shipped, the address cannot be changed. If your order hasn't been shipped out, please contact Customer Service
immediately to change your address before the shipment.
Do I need to pay any import tax?
Customs policies and import duties depend on the local policy of the country. NEWBELLA can not fully be held responsible for any import tax that may occur.
Where do you ship your product from？
For US customers, we ship directly from our nearest factory. We are planning to have local warehouses in Europe and other countries soon. Therefore, reducing shipping time and air pollution will not be far away.